Ordering and delivery
Where do you deliver?
We deliver across Ireland, including Northern Ireland.
How long will my order take?
Most orders arrive within 3 to 5 working days of being placed. We send with An Post or GLS, and you’ll get an email with tracking details once your order is packed.
How much is delivery?
Delivery is calculated at checkout, depending on where you are and what you order.
Can I change or cancel my order?
Contact us as soon as you can and we’ll do our best to help before it ships.
Click & collect
Can I collect my order from the café?
Yes. Choose click & collect at checkout. Orders placed before midnight on Friday are ready for collection that Saturday, and we’ll email you when yours is ready. Orders placed after that are ready the following Saturday. Collect from Glasnevin Food Market, 38A Barrow Road, Dublin 11, between 08:30 and 14:30.
Returns and refunds
Can I return something I’ve changed my mind about?
Yes, you have 14 days from receiving your order to tell us. Items must be sealed, unused and in their original packaging. Coffee is a food product and can’t be returned for change of mind. Return postage for change-of-mind returns is paid by the customer.
What if something arrives damaged or faulty?
Contact us and we’ll put it right with a replacement or refund. Please include your order number and a photo if you can. This applies to coffee too.
Payments
What payment methods do you accept?
We accept all major credit and debit cards, plus Apple Pay and Google Pay, through Stripe.
Is it safe to pay on your website?
Yes. Payments are processed by Stripe over a secure, encrypted connection. We never see or store your full card details.
Subscriptions
How do subscriptions work?
Choose how long you’d like your subscription to run (3, 6 or 12 months), how much you’d like each month (one 250g bag, or two bags with two different coffees), whether you brew espresso or filter, and how you’d like it ground. Pay for it upfront, and postage is included. Each month we choose the coffee for you from the roasters we’re serving at Glasnevin Food Market. It doesn’t renew automatically, so you won’t be charged again unless you choose to buy another block.
Is postage included?
Yes. The price of a subscription includes postage for every monthly delivery, so there’s nothing more to pay at checkout.
Who chooses the coffee?
We do. Each month we pick from the roasters we’re serving at the café. If you choose two bags, you’ll get two different coffees. When your parcel ships, we email you what’s in it, with tasting notes, our suggested brew recipe and a tracking link.
When will my first delivery arrive?
Your first delivery is the first Tuesday after you order, as long as you order at least 5 days before. Orders placed later than that start the following month. Each parcel ships on the first Tuesday of the month and usually arrives within 3 to 5 working days.
Can I pause my subscription?
Yes, you can pause for up to two months in total. Let us know before the shipping date and we’ll add the paused months to the end of your subscription, at the price you paid.
Can I cancel my subscription?
If you cancel within 14 days of receiving your first delivery, we’ll refund the months we haven’t yet sent. After that, we’ll give you store credit for any unsent months. Months already shipped can’t be refunded. Contact us before the next shipping date to make changes.
Can I buy a subscription as a gift?
Yes. Simply leave a note at the checkout.