These terms apply to every order you place on clarkeandhoban.com. By placing an order you agree to them.
1. Who we are
The website is run by The Purple Pantry Limited, trading as Clarke & Hoban (“we”, “us”), company number 585199, registered office 27 Saint Andrews Park, Swords, Co. Dublin, K67 VH27. VAT number IE3425162CH. Our café and postal address is 38A Barrow Road, Glasnevin, Dublin 11, D11 XE09. You can contact us at hello@clarkeandhoban.com.
2. Products and prices
Prices are in euro and include VAT at the applicable rate. Delivery charges are shown at checkout before you pay. We try to keep our stock levels accurate, but if an item turns out to be unavailable after you order, we will tell you and offer a replacement or a refund. If a price is clearly wrong, we may cancel the order and refund you in full. Product photos are a guide, and colours may vary slightly.
3. Placing an order
When you submit an order, you are offering to buy the items in it. Our order confirmation email shows we have received it. The contract is made when we confirm by email that we have accepted your order. If we cannot accept it, we will tell you and refund anything you have paid.
4. Payment
We accept all major credit and debit cards, Apple Pay and Google Pay, processed by Stripe. Payment is taken when you place your order. We never see or store your full card details.
5. Delivery
We deliver to addresses on the island of Ireland including Northern Ireland. We send orders with An Post or GLS. Our usual delivery time is 3 to 5 working days, but we will deliver within 30 days at the latest. Risk passes to you when the order is delivered.
6. Click & collect
Choose click & collect at checkout to collect your order from the café at Glasnevin Food Market, 38A Barrow Road, Dublin 11. Orders placed before midnight on Friday are ready on the following Saturday. Later orders are ready the Saturday after. We will email you when your order is ready. Collection is on Saturdays between 08:30 and 14:30. Please bring your order number.
7. Your right to cancel
You have the right to cancel your order within 14 days, without giving a reason. The 14 days start on the day you (or someone you nominate) receive the goods. If your order is delivered in several parts, they start when you receive the last part. For subscriptions, they start when you receive the first delivery.
To cancel, email hello@clarkeandhoban.com with a clear statement that you wish to cancel, and your order number. You can use the example form at the end of this section but you do not have to. Please email us before you send anything back, and we will tell you how.
The right to cancel does not apply to some goods. These include food and drink, such as coffee and chai, and sealed goods that have been opened. Items you want to return must be unused, sealed and in their original packaging.
If you cancel, we will refund what you paid, including the standard delivery charge, within 14 days of receiving the goods back. Refunds go to the original payment method. You pay the cost of returning the goods. If they are returned in worse condition because you handled them more than was needed to check them, we may reduce the refund.
Model Cancellation Form
To The Purple Pantry Limited t/a Clarke & Hoban, hello@clarkeandhoban.com
I give notice that I cancel my contract of sale for the following goods: [items]
Ordered on: [date]
Received on: [date]
Name: [name]
Address: [address]
Signature (only if sent on paper):
Date: [date]
8. Faulty or wrongly described goods
Your legal rights as a consumer are not affected by these terms. If something arrives faulty, damaged or not as described, contact us as soon as you can with your order number and photos. We will repair, replace or refund it at no cost to you. See our Returns Policy.
9. Subscriptions
A subscription is a prepaid block of monthly coffee deliveries, with the number of months chosen when you order. It does not renew automatically. We ship each month’s coffee on the first Tuesday of the month. Your first delivery is the first Tuesday after you order, provided you order at least 5 days before the first Tuesday of the month. Later orders start the following month.
You can pause a subscription for up to two months in total. Paused months are added to the end of the subscription, at the price you paid. Tell us 5 days before the scheduled shipping date.
If you cancel within 14 days of receiving your first delivery, we will refund the months we have not yet sent. After that, we will give you store credit for any months not yet sent. Months already sent cannot be refunded. The price you paid is fixed for the length of your subscription.
The price of a subscription includes postage for every delivery. If you order a subscription together with other items, delivery on that order is free.
You choose the roast (espresso or filter) and the grind when you order. We choose the coffee each month. If you have chosen two bags a month, they will be two different coffees. If a coffee is unavailable, we may replace it with another of similar style.
Because postage is included, each month’s price covers the coffee and its delivery. If we refund months that have not yet been sent, we refund the full price of those months.
If a subscription is a gift, tell us the recipient’s address and any message at checkout, and we will send each parcel to the recipient. The price and any refund or store credit stays with the person who placed the order.
10. Allergens and product information
Please read the label on any food product. If you have an allergy, contact us before ordering.
11. Our responsibility to you
Nothing in these terms limits liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit. Your legal rights as a consumer are not affected. Otherwise, we are responsible for losses that are a foreseeable result of our breaking these terms, but not for indirect losses. We are not responsible for delays caused by events outside our control, such as courier delays.
12. Using this website
The content on this website belongs to us or our suppliers. Please do not copy it or misuse the site. Our Privacy Policy and Cookie Policy explain how we use your data and cookies.
13. Changes to these terms
We may update these terms. The version on the website when you order applies to your order.
14. Complaints and the law
If you have a complaint, email hello@clarkeandhoban.com and we will do our best to put it right. These terms are governed by Irish law and the Irish courts.